Many SME’s and multinational corporations have outsourced jobs to Sri Lanka due to;

1. Lower Cost in labour
2. Professional and educated workforce
3. Reliable work ethics
4. Strong proficiency in the English language
5. Excellent infrastructure and continued investment

BPO TEAM is a premium offshore outsourcing provider that provide exceptional service across many industries.

We have an experienced, cross cultural management team based in Australia and Sri Lanka that can provide tailored solutions to your business

We ensure transparency in all our processes, so all our clients are up to date with business processes in Sri Lanka.

BPO TEAM manages the recruitment process, HR, Payroll, and Performance and Productivity management. BPO team will ensure a great team culture by promoting birthday celebrations and after-hours social events.

You are responsible for training your outsourced staff on your systems and business processes, assigning them with work, managing their work in progress and managing relationships between offshore and onshore staff members.

In other words, we manage the operations in Sri Lanka while you run your business.

Outsourcing offshore provides businesses with cost-effective solutions for accessing extra assistance needed to support business growth. By choosing to outsource offshore, you’ll free up your local team’s time, allowing them to focus on higher-value tasks and achieve higher customer satisfaction, increased revenue, and business growth.

Outsourcing offshore opens up opportunities to decreased operational costs, financial incentives, wider access to skilled labour and ability to provide services in multiple time zones and much more.

AT BPO TEAM size doesn’t matter. We actively help small to medium sized enterprises and large organisations to achieve their business goals.

Any job that your team does using a computer program, online or over the phone can be done remotely by an offshore staff member.

All they need is the skills, training and support to do the job. Please refer to the industry solutions tab to see a detailed list of services.

It is very similar to the recruitment process you carry out if you are to hire staff member on shore.

We take the job description, advertise, shortlist, interview and once you have selected the staff member that is suitable for your team, we employ and start the onboarding process.

Here are some of the basic steps in the recruitment process:

• After initial discussions, obtain the job description for the role.
• We advertise on job platforms in Sri Lanka and check for talent in our databases.
• We then shortlist the best candidates for the role and present them to you for final interviews.
• You then select the best candidate for the job.
• Offer of employment is provided, and agree on the start date
• Upon commencement, necessary IT equipment is provided
• We carry out the staff onboarding process
• You train the employee for the role

From the time that you provide us with the job description, to when we post the job advertisement, complete the endorsement, skills test, interviews and finally to your approval on the staff member, you will need to allow 4 to 6 weeks for technical roles and 3 to 4 weeks for non-technical roles.

In addition, allow a 4-week notice period after signing the employment contract.

Therefore, allow 7-8 weeks for the new staff member to commence employment with you.

Once talent is recruited, job specific training including company background, product, services, processes, software trainings and policies are to be undertaken by you. It is also important to ensure all tasks and responsibilities are communicated to your remote staff member/team, answer any questions and check in on their progress

We at BPO TEAM recruit the best talent for you. Depending on the role we may already have potential candidates with similar experience and skills. Therefore, reduce amount of training required. This will be evident to you during the interview process.

You are also responsible for managing the remote team’s performance and reviews. Therefore, provide necessary feedback especially during the early stages of working together. Clear communication is the key for this to be a success.

Our staff are flexible and will work according to your business’ needs. Since Sri Lanka is in a different time zone to Australia, if your business needs the staff to work in line with the Australian hours, we will accommodate this request.

If it is due to performance, we will provide you with a well-documented performance management framework including evaluation, fair warning and termination.

However, if you want to dismiss a staff member for any other reason not associated with performance, your client experience manager should be able to help you with this process.

Please speak to our client experienced manager for additional benefits that can be provided to the staff member.

Outsourcing to Sri Lanka can result in a cost saving up to 65% per worker. These savings are due to low living costs in Sri Lanka compared to Western countries.

AT BPO TEAM, The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other support services.

Your remote staff take direction from you in relation to their designated tasks and it’s your responsibility to instruct and direct them.

In relation to security, we can assist you to achieve a highly secure work environment, in a similar way to your local office. If required, clients are also able to establish a virtual private network (VPN) in our office.

We provide 24/7 IT support, provision of emergency power and internet and other amenities necessary to run business operations smoothly.