Customer Service & Support

Our outsourcing services can revolutionise your customer interactions, providing seamless support and enhancing overall satisfaction.

Are you looking for Customer Service & Support Support?

we understand that the backbone of any successful business is a reliable and efficient customer service and support structure. Our bespoke offshore solutions provide Australian enterprises with access to Sri Lanka’s exceptional talent pool, offering a blend of culturally sensitive customer interaction and unyielding professionalism.

What tasks and duties can our Customer Service & Support specialists provide?

Live Chat Management

Our professionals understand the art of live communication, ensuring interactions that are not only courteous and informative but also culturally aware and empathetic. This service enables your business to be accessible in real-time, boosting customer satisfaction and loyalty.

Telephone and Email Support

Our Sri Lankan talent pool excels in phone etiquette and written correspondence, managing inquiries with professionalism and warmth that reflects your business’s values. We will source talent that seamlessly integrates with your operations, enhancing efficiency and ensuring continuous connectivity with your clientele.

Database Management

Effective Database Management is the cornerstone of personalised customer service. Our skilled database administrators not only maintain records but also help in identifying trends and insights, enabling informed decision-making and strategic planning for your Australian business.

Customer Relationship Management (CRM)

Our Customer Relationship Management services are designed to forge stronger bonds between your business and your customers.

Leveraging advanced CRM tools, BPO TEAM sources the best professionals to engage with your customers, track interactions, and streamline processes to enhance the customer journey at every touchpoint.

Additional Services

BPO TEAM recognises the diverse needs of Australian businesses and offers a suite of Additional Services tailored to your unique requirements.

The benefits of outsourcing Customer Service & Support professionals?

Outsourcing offshore customer service and support provides significant business advantages such as cost savings, improved customer satisfaction, and access to the latest technology.

Additionally, it allows businesses access to a global talent pool, which can improve service quality and expand language support to cater to a diverse customer base.

Cost Saving

Outsourcing helps significantly reduce expenses by cutting down on labour costs, and eliminating other employment-related costs.

Access to Expertise

Businesses gain access to a team of specialised experts who possess deep knowledge in Customer Service & Support. These experts ensure high-quality service and adherence to the latest standards and regulations.

Focus on Core Business Functions

Outsourcing allows businesses to concentrate their resources and efforts on core activities, driving growth and competitive advantage, by handling non-core but essential tasks like Customer Service & Support.

Enhanced Efficiency and Compliance

With advanced technologies and practices, outsourced professionals offer improved efficiency, accuracy and quality in Customer Service & Support.

To explore how we can support your business needs and become an integral part of your team, please Contact Us.

What Clients Say About Us

Whether you’re considering our services for the first time, or are a returning visitor, hearing from our customers gives you real-world insights into our commitment to excellence.

Amanda W

Mandy The Physio

I am thrilled to share my experience with Niran and his team, who recently assisted me in sourcing an outstanding bookkeeper for my allied health company, Mandy the Physio. The bookkeeper they recommended has proven to be punctual, reliable, and highly trustworthy. In any business, but especially when dealing with finances, having someone honest and dependable is crucial.
Niran and his team understood our needs perfectly and went above and beyond to ensure we found the right fit. Their dedication and professionalism were evident throughout the process, and I am confident in recommending their services to anyone seeking top-notch support. With Niran and his team, you can rest assured that your business will thrive with the right people in place.
Thank you, Niran, for your exceptional service and for helping us keep our business running smoothly and successfully!

Gayan H

Flourish Cleaners

BPO TEAM recently assisted us in finding an exceptional admin officer for my company, Flourish Cleaners. The admin officer they helped us find has been nothing short of remarkable. Admin Officer work diligently to manage the high volume of emails and calls we receive daily and handle all our referrals promptly.

Hashan D

Oporto Surry Hills

Niran's team provided great services and a very efficient turn around. What impressed me the most was Niran's communication skills as he kept me informed at every stage of the process, providing updates and touching base regularly. The level of transparency and responsiveness made the entire experience stress free and streamlined for myself as a business owner. Keep up the amazing team team.

Sam P

Perera Transport Services

We love the concept of remote worker model and as a small business owner we have benefitted so much from this model in terms of costs. Initially I was hesitant to hire a worker who is not in Australia.

However, Niran at BPO Team explained the process and helped me understand how it could benefit my business. It has been a pleasure working with Niran and the BPO Team.